Lb33 is committed to protecting the privacy and personal data of every member. Learn how we collect, use, and safeguard your information.
Six key pillars of privacy protection that lb33 implements for every member in Malaysia.
All data transmitted between your device and lb33 servers is protected with industry-grade 256-bit SSL encryption, ensuring no third party can intercept your information.
Your personal data is stored in premium data centres with strict physical and digital access controls. Only authorised personnel may access sensitive information.
You have full rights over your data — including the right to access, amend, and delete personal data we hold upon your request.
Lb33 has never and will never sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.
Your financial information is processed through a payment gateway that complies with PCI DSS security standards. lb33 does not store full card numbers in our systems.
You may opt out of marketing communications at any time by contacting our support team or through the settings in your lb33 account, with no conditions attached.
This Privacy Policy applies to all users of the lb33 platform, including the website and mobile app.
This policy is effective from 1 January 2026 and supersedes all previous versions.
Lb33 values the privacy of every member who uses our platform. This Privacy Policy transparently explains how lb33 collects, processes, stores, and protects your personal data when you use the lb33.vu website or the lb33 mobile app.
As an online sports betting and casino platform serving Malaysian players, lb33 understands how important your trust is. We do not take this responsibility lightly. Every decision we make regarding your data is grounded in the principles of transparency, security, and respect for individual privacy.
By registering an account or using the lb33 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us for assistance with account closure. We encourage you to read this document carefully and to reach out to our support team if you have any questions.
This Privacy Policy forms part of lb33 Terms and Conditions. Continued use of the platform means you fully accept both documents.
Lb33 only collects data necessary for platform operations, legal compliance, and improving the user experience. We do not collect data beyond these requirements. Below are the categories of data we collect:
| Data Category | Example | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Data | Phone number, email address | Account communications, transaction notifications |
| Financial Data | Bank name, bank account number, e-wallet | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Betting history, login records, gameplay patterns | Responsible gaming compliance, analytics |
| Communication Data | Support chat history, complaints, feedback | Customer service improvement |
Lb33 also automatically collects data through cookies and tracking technologies when you browse our platform. Further information on cookies is discussed in Section 6.
Lb33 uses collected data solely for legitimate and necessary purposes. We do not use your data for purposes unrelated to platform operations without your prior consent.
Platform operations and account management: Your data is used to create and manage your lb33 account, process deposits and withdrawals, verify your identity during the KYC process, and ensure all financial transactions are processed correctly and securely to the right account.
Security and fraud prevention: Technical information such as IP addresses and device data is used to detect suspicious activity, prevent unauthorised access to your account, and identify fraud attempts before they affect your fund balance. lb33's security system operates 24 hours a day, 7 days a week.
Legal and regulatory compliance: As a responsible platform, lb33 uses your data to meet legal obligations related to anti-money laundering (AML), counter-terrorism financing (CTF), and reporting requirements set by the relevant authorities.
User experience improvement: Aggregated and anonymised usage data is analysed to understand platform usage patterns, identify areas for improvement, and develop new features that better meet the needs of Malaysian players.
Communications and support: lb33 uses your contact information to send important account notifications, security updates, transaction confirmations, and responses to your customer support enquiries.
Lb33 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where your data may be shared with certain parties for legitimate operational needs:
All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use your data for the purposes specified in those agreements.
The security of your personal data is lb33's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, leaks, or misuse.
Data encryption: All communications between your device and lb33 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption. Sensitive data stored in our databases is also encrypted using AES-256, a standard adopted by financial institutions and government agencies worldwide.
Access control: Only authorised personnel, and solely for specific work purposes, may access your personal data. All access is logged and monitored. Internal passwords use multi-factor authentication (MFA) and are updated on a regular basis.
Continuous monitoring: The lb33 security system monitors suspicious activity in real time, including failed login attempts, unusual transaction patterns, and access from unrecognised locations.
In the event of a security incident affecting your data, lb33 will notify you promptly through the communication channels registered to your account and take the necessary remediation steps without delay.
Lb33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the lb33 website.
Types of cookies we use:
You may manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the lb33 platform. Further information on how to manage cookies can be found in your web browser settings.
Lb33 respects your rights as a data subject and ensures you can exercise these rights with ease. Below are the rights you hold regarding your personal data at lb33:
To exercise any of the above rights, contact the lb33 support team via 24/7 live chat. lb33 will verify your identity before processing any data-related request to protect the security of your account.
Lb33 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by law. Below is a general guide to our data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with lb33's established data deletion procedures. You may contact us to learn more about the retention periods for specific data categories.
Lb33 is an online betting platform exclusively for adults aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of a child under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe your child or any minor has registered on the lb33 platform, please contact our support team immediately via 24/7 live chat.
The lb33 platform is strictly for users aged 18 and above. Parents and guardians are encouraged to use parental control software to prevent unauthorised access by minors.
Lb33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. All material amendments will be accompanied by a notice to users.
When significant changes are made to this Privacy Policy, lb33 will notify you via an in-platform notification, an email to the address registered to your account, or a prominent notice on lb33.vu. The most recent update date will always be displayed at the top of this document.
Your continued use of the lb33 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always informed of how we protect your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how lb33 handles your personal data, our team is ready to assist you at any time.
For data-related requests such as access, correction, or deletion, please clearly state the type of request and provide the required identity verification details when contacting us. lb33 is committed to addressing all privacy enquiries within a reasonable timeframe and with full transparency.
Answers to the most frequently asked questions about data protection and privacy on the lb33 platform.